1. Introduction
These Terms & Conditions ("Terms") apply to all services provided by Maxwell Digital Studio Ltd. By engaging our services, you agree to be bound by these Terms.
2. Contact Information
Company Number: 17235457
Email: info@maxwelldigital.studio
Telephone: +44 772 199 7003
Registered Address: Captains Close, Chesham, HP5 2PP, United Kingdom
3. Services Provided
Web design, web development, SEO, server configuration, maintenance, WordPress plugins, analytics setup, migrations, email templates, consultancy, and hosting for websites built by us.
4. Hosting & Third-Party Services
Hosting is available only for websites built by Maxwell Digital Studio Ltd. We are not liable for outages caused by third-party providers. Weekly backups are included for the first six months of hosting. We are not responsible for data loss resulting from client negligence or third-party failures.
5. Payments, Project Scope & Late Fees
5.1 A non-refundable 10% upfront deposit is required for new clients for the first three projects.
5.2 Payment Details:
Account Name: MAXWELL DIGITAL STUDIO LTD
Account Number: 80545012
Sort Code: 04-00-05
IBAN: GB31 MONZ 0400 0580 5450 12
5.3 Projects may be divided into milestones payable within 14 days.
5.4–5.7 Scope changes may incur additional charges and revised timelines and require written approval.
5.8 Invoices are payable within 14 days.
5.9 Payment reminders may be issued after 21 days.
5.10 Statutory interest and compensation may be charged under the Late Payment of Commercial Debts (Interest) Act 1998.
5.11 Services may be suspended for overdue accounts.
6. Refund & Cancellation Policy
Deposits are non-refundable. No refunds are offered for completed digital services or hosting fees. Work completed before cancellation remains payable. Scope increases may result in revised pricing and timelines.
7. Intellectual Property Rights
All designs, code, and related materials remain our property until full payment has been received. Upon full payment, the Client receives rights to the completed project excluding reusable code, frameworks, libraries, templates, methodologies, and internal tools. We may display completed work in our portfolio unless agreed otherwise.
8. Confidentiality & Non-Disclosure
Both parties agree to keep confidential information confidential, including source code, credentials, API keys, business information, and access details. These obligations survive termination for five years. Any separately executed NDA takes precedence where applicable.
9. Liability & Warranties
Services are provided as-is. Liability is limited to the amount paid by the Client for the relevant service. We are not liable for losses caused by third-party failures, downtime, cyber incidents beyond our control, or client negligence.
10. Termination of Services
We may terminate services for breach of these Terms or non-payment. Where applicable, one month's notice will be provided.
11. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
12. Acceptance of Terms
By commissioning our services, the Client confirms acceptance of these Terms & Conditions.
This Privacy Policy explains how your personal data is collected, used, and protected when you visit our website. The Website is owned and operated by Maxwell Digital Studio Ltd.
1. Who We Are
Data Controller: Maxwell Digital Studio Ltd.
Company Number: 17235457
Email: info@maxwelldigital.studio
Registered Office: Captains Close, Chesham, HP5 2PP, United Kingdom
2. What Data We Collect
Contact Information, Usage Data, Professional Information, and Transaction Information processed through approved providers.
3. How We Use Your Data
Responding to enquiries, delivering services, processing payments, improving the website, maintaining security, and complying with legal obligations.
4. Legal Bases for Processing
Consent, Contract, Legitimate Interests, and Legal Obligations.
5. Cookies and Analytics
We use Google Analytics, Google Search Console, and Open Web Analytics (OWA). Non-essential cookies are used only where consent is obtained when required by law.
6. How We Share Your Data
We may share data with IONOS, Stripe, Google Analytics, Google Search Console, and Open Web Analytics, as required to provide services and operate the website.
7. Data Retention
- Contact enquiries: up to 24 months.
- Client communications and project records: up to 5 years.
- Financial records retained as required by law.
8. Your Rights
You may access, rectify, erase, restrict, object to processing, request portability, and withdraw consent where applicable. Complaints may be made to the ICO (Information Commissioner's Office).
9. Security
Appropriate technical and organisational measures are used to protect personal data, although no method of transmission is completely secure.
10. International Transfers
Where data is transferred outside the UK or EEA, appropriate safeguards including Standard Contractual Clauses may be used.
11. Children's Privacy
This website is not intended for children under 16 years of age.
12. Third-Party Links
We are not responsible for the privacy practices of third-party websites linked from our website.
13. Changes to This Policy
We may update this Privacy Policy from time to time and will update the effective date accordingly.
14. Contact Us
Maxwell Digital Studio Ltd.
Email: info@maxwelldigital.studio
15. Governing Law
This Privacy Policy is governed by the laws of England and Wales.
This Cookie Policy explains how Maxwell Digital Studio Ltd. uses cookies and similar technologies.
We use essential cookies and, subject to consent where required, analytics and marketing cookies. Services may include Google Analytics, Facebook Pixel, LinkedIn Insight Tag, and Open Web Analytics (OWA).
Users can manage cookies through browser settings and our consent banner. Disabling some cookies may affect website functionality.
This Hosting & Data Use Agreement ("Agreement") is between Maxwell Digital Studio Ltd. (Company Number 17235457) ("we", "us", "our") and the Client ("you", "your") for hosting services provided in connection with websites developed by us.
By using our hosting services, you agree to this Agreement in addition to our Terms & Conditions and Privacy Policy.
1. Acceptable Use Policy (AUP)
1.1 Lawful Use Only
You must not use our hosting services to store, transmit, or link to content that is illegal, infringes intellectual property rights, or promotes hate, violence, discrimination, or abuse.
1.2 Prohibited Activities
You must not send unsolicited bulk email, run applications that excessively consume server resources, or attempt unauthorised access to systems, servers, or networks.
1.3 Security Responsibility
You are responsible for maintaining secure passwords and keeping software up to date where you have administrative access. We are not liable for security breaches caused by weak credentials, outdated software, or unpatched third-party plugins.
1.4 Breach of Policy
We reserve the right to suspend or terminate hosting services without notice if this policy is breached.
1.5 Content Responsibility & Disclaimer
You are solely responsible for all content uploaded, hosted, or transmitted via your website. We reserve the right to remove unlawful or prohibited content and terminate hosting immediately without notice or refund. We accept no liability arising from your content.
1.6 Fair Usage Policy
Hosting services are intended for normal business website usage. We reserve the right to limit, suspend, or require migration where resource usage negatively impacts service stability.
1.7 Legal Compliance of Content
You warrant that all hosted content is owned, licensed, or lawfully used. You agree to indemnify Maxwell Digital Studio Ltd. against claims arising from content supplied by you or published on your behalf.
2. Hosting Service Level Agreement (SLA)
2.1 Service Scope
Hosting services are provided exclusively for websites built by Maxwell Digital Studio Ltd. using reputable third-party hosting and infrastructure providers, including but not limited to IONOS, AWS, and equivalent providers.
2.2 Uptime
We aim for 99.5% monthly uptime. Downtime may occur due to scheduled maintenance or events beyond our reasonable control.
2.3 Backups
Weekly automatic backups are included for the first six months of hosting. Thereafter, backups may be provided for an additional fee. Backups are intended for disaster recovery and do not guarantee against data loss.
2.4 Support Response Times
We aim to respond to hosting-related support requests within one business day during normal working hours.
2.5 Liability Limitations
We are not responsible for losses arising from downtime, third-party outages, cyberattacks, malware, or incidents beyond our reasonable control.
3. Data Processing Agreement (DPA)
3.1 Roles & Responsibilities
You act as Data Controller. We act as Data Processor solely for hosting, maintenance, and related services.
3.2 Scope of Processing
We process personal data only as necessary to provide services, follow your instructions, or comply with legal obligations.
3.3 Security Measures
We implement reasonable technical and organisational measures to protect personal data.
3.4 Sub-Processors
We may use trusted third-party providers including IONOS, AWS, GitHub, and similar service providers that comply with applicable data protection requirements.
3.5 Data Breach Notification
In the event of a confirmed breach affecting hosted services, we will notify you without undue delay.
3.6 Data Deletion
Upon termination, hosted data may be retained for up to 30 days to facilitate migration or recovery. After this period, data may be permanently deleted unless otherwise required by law.
3.7 Maintenance Access
You authorise us to access files, databases, administrative interfaces, hosting environments, and related systems where required to provide agreed services.
3.8 Source Code Repositories
We may use private GitHub repositories and other version control systems to manage project source code, configuration files, deployment scripts, and related assets. Access is restricted to authorised persons only.
4. Termination
4.1 We reserve the right to suspend hosting services where invoices remain unpaid beyond the payment terms specified in our Terms & Conditions.
4.2 You may cancel hosting with one month's written notice.
4.3 We may terminate hosting immediately and without refund for breaches of this Agreement, illegal activity, or violations of the Acceptable Use Policy.
4.4 We may terminate hosting with one month's notice for non-payment, technical limitations, operational reasons, or service changes.
5. Governing Law & Force Majeure
5.1 This Agreement shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
5.2 Force Majeure: We shall not be liable for failure or delay in performing obligations resulting from events beyond our reasonable control, including natural disasters, internet outages, cyberattacks, governmental actions, utility failures, labour disputes, or failures of third-party service providers.
Included Support Periods
- Starter Package: 3 months hosting and support included.
- Pro Package: 6 months hosting and support included.
- Max Package: 12 months hosting and support included.
What's Included
Support includes bug fixes, security updates, plugin updates and reasonable technical assistance.
What's Excluded
Support excludes new features, redesigns, content entry, third-party fees and additional development work.
After the Included Period
After the included support period expires, support may continue under a monthly maintenance plan.
External Hosting
Projects hosted outside Maxwell Digital Studio Ltd. infrastructure do not include maintenance or support unless separately contracted.
Both parties agree to keep confidential information secret and use it only for evaluating or performing business engagements.
What Is Confidential
Confidential Information includes business, technical, financial, customer and project information.
Permitted Disclosure
Disclosure is permitted to employees, contractors, accountants and legal advisers bound by confidentiality obligations.
Duration
These obligations survive termination and remain in force for three (3) years.
Governing Law
This agreement is governed by the laws of England and Wales.
This Statement of Work ("SOW") template forms the basis of individual project agreements between Maxwell Digital Studio Ltd. and its clients.
Project-specific requirements, deliverables, milestones, timelines, fees, and other commercial terms shall be defined separately within the applicable quotation, proposal, project specification, or written agreement.
Project Scope
Each project shall include a clearly defined scope of work outlining the agreed services, functionality, deliverables, and requirements.
Any services, functionality, content, integrations, revisions, or deliverables not expressly included within the agreed scope shall be treated as a Change Request and may be subject to additional fees and revised timelines.
Project Delivery
Projects may be delivered in one or more phases or milestones depending on the nature and complexity of the work.
Typical project phases may include:
- Discovery & Planning
- Design
- Development
- Testing & Quality Assurance
- Launch & Handover
Not all phases will apply to every project.
Milestones, deliverables, timelines, and payment arrangements shall be defined within the applicable quotation, proposal, or project agreement.
Revisions
Unless otherwise agreed in writing, up to three (3) rounds of revisions are included during the Design phase.
Revision requests submitted after approval of a milestone, or requests that materially alter the agreed scope, shall constitute a Change Request and may result in additional fees and revised delivery dates.
Deliverables & Ownership
Upon receipt of full payment, the Client shall receive ownership of the agreed project deliverables, including source code and deployment files where applicable.
Repository ownership, commit history, CI/CD pipelines, development workflows, internal tooling, reusable code libraries, boilerplates, and agency-managed repositories shall remain the property of Maxwell Digital Studio Ltd. unless otherwise agreed in writing.
Acceptance
A project phase, milestone, or deliverable shall be deemed accepted where:
- a) the Client provides written approval;
- b) the Client requests progression to the next phase of work; or
- c) five (5) business days have elapsed following delivery without notification of any material defects.
Any changes requested after acceptance may be treated as a Change Request.
Governing Documents
This Statement of Work shall be read together with the applicable:
- Terms & Conditions
- Privacy Policy
- Hosting & Data Use Agreement (where applicable)
In the event of any conflict, the terms contained within the specific project quotation, proposal, or written agreement shall prevail.
Information on this website is provided for general information purposes only. While we make reasonable efforts to keep information accurate and up to date, no warranty is given regarding completeness or accuracy.
Maxwell Digital Studio Ltd. shall not be liable for losses arising from reliance on website content. Links to third-party websites are provided for convenience only and do not constitute endorsement.
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